RETURNS POLICY


Pringle of Scotland offers returns only and no exchanges. Goods must be returned within 30 days (from receipt) in their original condition, after which we reserve the right to issue a refund. Incomplete, damaged, worn, soiled or altered returns will not be accepted or refunded. All items with swing tags removed will also not be accepted or refunded. Socks that have been tried on cannot be returned unless they are faulty or not as described. Returns from outside of the UK should be sent through a tracked delivery service. Pringle of Scotland does not take responsibility for damage that occurs during an international returns process, so please ensure that the package is well protected when returned to us. Refunds can take up the 14 days to process from the receipt of the goods.

RETURNS

If you are not completely happy with your online order, you can return it to us up to 30 days from the delivery date. If you have any questions regarding your online order or returning an item to us, please do not hesitate to email our Customer Services team at

Please note, our Customer Services team are available Monday - Friday, 9am - 5pm (GMT) excluding UK Bank Holidays.

UK FREE RETURNS

UK Returns can be booked through DPD, just follow the process on our UK Returns portal. You should receive your refund within 14 days, although this may take longer during particularly busy periods

We are unable to offer a free returns service from the following remote locations and islands. You will need to return the items from these locations via your local postal service at your own cost.
BT, FK20, GY, HS, IM, IV41-56, JE, KA27-28, KW15-17, PA20, PA38, PA41-78, PH33, PH3644, TR21-25 and ZE.

FOR INTERNATIONAL RETURNS

If you would like to return an order from outside the United Kingdom, please visit our international return portal where you can arrange to return the goods. This is through our international partner Global-e.

While we offer subsidised international returns as part of our commitment to service, a fee may be applied to offset shipping and handling costs on international returns. This does not affect your statutory rights.

Canadian customers are eligible for a full refund of duties and taxes when returning items for a refund.

We are currently unable to refund duty paid on goods being returned from the United States as we are unable to get this refunded by US Customs.Ā 

INTERNATIONAL RETURNS PORTAL

PACKAGING YOUR ITEM

  • Repack the items for return with the order summary and returns form from the original packaging. Your return cannot be processed without the order summary.
  • Securely seal the package using the original packaging. If your box or bag is damaged and cannot be reused, please pack your items securely in alternative packaging.
  • Please send all the items you wish to return in the same shipment to ensure your return is processed as quickly as possible.

DOWNLOAD A COPY OF OUR RETURNS FORM HERE

Ā